Impact of Social Media Marketing on Impulsive Buying Behavior: The Mediating Role of Hedonic Motivation
DOI:
https://doi.org/10.33005/mebis.v10i2.760Keywords:
Social Media Marketing, Hedonic Shopping, Motivation, Impulsive BuyingAbstract
The rapid development of social media platforms, such as TikTok, has transformed the way companies market their products and interact with consumers. Social media has evolved beyond a promotional tool into a space capable of evoking emotions and stimulating spontaneous purchasing behaviours in consumers. This study aims to analyse the effect of Social Media Marketing (SMM) on Impulsive Buying (IB), with Hedonic Shopping Motivation (HSM) serving as a mediating variable. A quantitative approach was employed using a survey method involving 150 active social media users from Palu City, Indonesia. Data were analysed using Partial Least Squares structural equation modelling (PLS-SEM) through the SmartPLS application. The results reveal that social media marketing has a positive and significant effect on both hedonic shopping motivation and impulsive buying. Moreover, hedonic shopping motivation exerts a positive influence on impulsive buying and serves as a partial mediator in the relationship between social media marketing and impulsive buying. These findings emphasise that the more effective social media marketing strategies are in creating enjoyable shopping experiences, the higher the consumers’ tendency to engage in impulsive purchasing behaviour. This study contributes to a deeper understanding of the role of hedonic motivation in consumer purchasing behaviour in the digital era and provides practical implications for marketers to design social media content that stimulates emotional experiences and enhances spontaneous buying impulses.
Downloads
References
Agustinna, A. S., & Sudarusman, E. (2024). Motivasi Belanja Hedonis, Gaya Hidup, dan Keterlibatan Fashion pada Pembelian Impulsif. Cakrawangsa Bisnis: Jurnal Ilmiah Mahasiswa, 5(1), 1-15.
Ahmad, M. B., Ali, H. F., Malik, M. S., Humayun, A. A., & Ahmad, S. (2019). Factors affecting impulsive buying behavior with mediating role of positive mood: An empirical study. European Online Journal of Natural and Social Sciences, 8(1), 17.
Akram, U., Hui, P., Khan, M. K., Yan, C., & Akram, Z. (2018). Factors Affecting Online Impulse Buying: Evidence from Chinese Social Commerce Environment. Sustainability, 10(2), 352.
Annur, C., M. (2023). 10 Negara dengan Jumlah Pengguna TikTok Terbanyak di Dunia. Available at: https://databoks.katadata.co.id/teknologi-telekomunikasi/statistik/e648305dcaf6b0f/indonesia-punya-pengguna-tiktok-terbanyak-ke-2-di-dunia. Accessed on: 01 October 2025.
Arnold, M. J., & Reynolds, K. E. (2003). Hedonic Shopping Motivations. Journal of retailing, 79(2), 77-95.
Bagozzi, R. P., & Yi, Y. (2012). Specification, Evaluation, and Interpretation of Structural Equation Models. Journal of the academy of marketing science, 40, 8-34.
Banerji, R., & Singh, A. (2022). An Empirical Study on Consumer Attitude And Behavioural Intention to Adopt Mobile Wallet in India. International Journal of Electronic Banking, 3(2), 83-99.
Buzeta, C., De Pelsmacker, P. and Dens, N. (2020), “Motivations to Use Different Social Media Types and Their Impact on Consumers’ Online Brand-Related Activities (COBRAs)”, Journal of Interactive Marketing, 52(1), 79-98.
Chatterjee, S., Chaudhuri, R., & Vrontis, D. (2024). Antecedents and Consequence of social Media Marketing for strategic Competitive Advantage of Small and medium Enterprises: Mediating Role of Utilitarian and hedonic Value. Journal of Strategic Marketing, 32(8), 1106-1125.
Chawla, A. (2020). Role of Facebook video Advertisements in Influencing the impulsive Buying Behavior of Consumers. Journal of Content, Community and Communication Amity School of Communication, 11, 231-246.
Chung, N., Song, H. G., & Lee, H. (2017). Consumers’ Impulsive Buying Behavior of restaurant Products in Social Commerce. International Journal of Contemporary Hospitality Management, 29(2), 709-731.
Costa Pacheco, D., Moniz, A. I. D. D. D. S. A., Silva, O. D. L. D., Caldeira, S. N., & Bigné, E. (2025). Impulsivity in Live Shopping: How Envy, Happiness, and Hedonic Consumption Influence Gen Z Purchases. International Journal of Consumer Studies, 49(5), e70113.
Deborah, I., Oesman, Y. M., & Yudha, R. T. B. (2022). Social Media and impulse Buying Behavior: The Role of hedonic Shopping Motivation and Shopping Orientation. Jurnal Manajemen Maranatha, 22(1), 65-82.
Dewa, C. B., & Safitri, L. A. (2021). Pemanfaatan media Sosial Tiktok sebagai Media Promosi Industri Kuliner di Yogyakarta pada Masa Pandemi Covid-19 (Studi Kasus Akun Tiktok Javafoodie). Khasanah Ilmu-Jurnal Pariwisata Dan Budaya, 12(1), 65-71.
Dolan, R., Conduit, J., Fahy, J. and Goodman, S. (2016), “Social media Engagement Behaviour: A Uses and Gratifications Perspective”, Journal of Strategic Marketing, 24(3-4), 261-277
Erwin, E., Subagja, A. D., Masliardi, A., Hansopaheluwakan, S., Kurniawan, S. D., Darmanto, E. B., & Muksin, N. N. (2023). Bisnis Digital: Strategi dan Teknik Pemasaran Terkini. PT. Green Pustaka Indonesia.
Febriandika, N. R., Utami, A. P., & Millatina, A. N. (2023). Online Impulse Buying on Tiktok Platform: Evidence from Indonesia. Innovative Marketing, 19(3), 197.
Fernandes, E., Semuel, H., & Adiwijaya, M. (2020). The influence of Social Media Advertising on Purchase Intention Through Utilitarian and Hedonic Shopping Motivation. ijbs, 3(1), 23-36.
Gavilanes, J.M., Flatten, T.C. and Brettel, M. (2018), “Content Strategies for Digital Consumer Engagement in Social Networks: Why Advertising Is An Antecedent of Engagement”, Journal of Advertising, 47(1), 4-23.
Gawior, B., Polasik, M., & del Olmo, J. L. (2022). Credit Card Use, Hedonic Motivations, and Impulse Buying Behavior in Fast Fashion Physical Stores during COVID-19: The Sustainability Paradox. Sustainability, 14(7), 4133.
Gimbo, C. (2023). Pengaruh Motivasi Belanja Hedonis terhadap Pembelian Impulsif pada Fitur Tiktok Shop di Kota Makassar (Doctoral dissertation, Universitas Fajar).
Gulfraz, M. B., Sufyan, M., Mustak, M., Salminen, J., & Srivastava, D. K. (2022). Understanding the Impact of Online Customers’ Shopping Experience on online Impulsive Buying: A Study on two Leading E-Commerce Platforms. Journal of Retailing and Consumer Services, 68(April). https://doi.org/10.1016/j.jretconser.2022.103000
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to Use and How to Report the Results of PLS-SEM. European business review, 31(1), 2-24.
Hamidah, A., Azahra, D., Adinata, N. F. R., Apriliya, R., Mahendra, R., & Aziz, R. A. (2025). Pengaruh Marketing TikTok terhadap Daya Beli Generasi Muda Gen-Z. Karimah Tauhid, 4(7), 4311-4319.
Hashmi, H., Attiq, S., & Rasheed, F. (2019). Factors Affecting Online Impulsive Buying Behavior: A Stimulus Organism Response Model Approach. Market forces, 14(1).
Hazari, S., Talpade, S., & Brown, C. O. M. (2024). Do Brand Influencers Matter on Tiktok? A Social Influence Theory Perspective. Journal of Marketing Theory and Practice, 32(3), 271-289.
Hussain, A., Ting, D. H., & Marder, B. (2024). Why Premium In Freemium: A Hedonic Shopping Motivation Model In Virtual Game Retailing. Information Technology & People.
Islam, T., Pitafi, A. H., Arya, V., Wang, Y., Akhtar, N., Mubarik, S., & Xiaobei, L. (2021). Panic Buying in The COVID-19 Pandemic: A Multi-Country Examination. Journal of Retailing and Consumer Services, 59, 102357.
Karoui, S., & Khemakhem, R. (2019). Factors Affecting The Islamic Purchasing Behavior–A Qualitative Study. Journal of Islamic Marketing, 10(4), 1104-1127.
Khan, M.L. (2017), “Social Media Engagement: What Motivates User Participation and Consumption on YouTube?”, Computers in Human Behavior, Vol. 66, pp. 236-247.
Kulikovskaja, V., Hubert, M., Grunert, K.G. and Zhao, H. (2023), “Driving Marketing Outcomes through Social Media-Based Customer Engagement”, Journal of Retailing and Consumer Services, Vol. 74, pp. 1-15.
Lavuri, R., & Thaichon, P. (2023). RETRACTED: Do Extrinsic Factors Encourage Shoppers’ Compulsive Buying? Store Environment and Product Characteristics. Marketing Intelligence & Planning, 41(6), 722-740.
Lou, C., & Yuan, S. (2019). Influencer marketing: How Message Value And Credibility Affect Consumer Trust Of Branded Content on Social Media. Journal of interactive advertising, 19(1), 58-73.
Mallari, E. F. I., Ato, C. K. A., Crucero, L. J. M. O., Escueta, J. T., Eslabra, V. A. P., & Urbano, P. E. M. (2023). The Mediating Role of Impulse Buying on Hedonic Shopping Motivation and Life Satisfaction of Online Shoppers in the Philippines. International Social Science Journal, 73(249), 861-872.
Moser, C., Schoenebeck, S. Y., & Resnick, P. (2019, May). Impulse Buying: Design Practices and Consumer Needs. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (1-15).
Moslehpour, M., Ismail, T., Purba, B., & Wong, W. K. (2021). What Makes GO-JEK Go in Indonesia? The Influences of Social Media Marketing Activities on Purchase Intention. Journal of Theoretical and Applied Electronic Commerce Research, 17(1), 89-103.
Pahlevan Sharif, S., She, L., Yeoh, K. K., & Naghavi, N. (2022). Heavy social Networking and Online Compulsive Buying: The Mediating Role of Financial Social Comparison and Materialism. Journal of Marketing Theory and Practice, 30(2), 213-225.
Park, E. J., Kim, E. Y., Funches, V. M., & Foxx, W. (2012). Apparel Product Attributes, Web Browsing, and E-Impulse Buying on Shopping Websites. Journal of business research, 65(11), 1583-1589.
Pranata, J. A., Riyanto, M. R. P., Hendrawan, S., & Gunadi, W. (2024). The Effect of Hedonic Motivation and IT Affordance on Impulsive Buying Decisions in Social Commerce: TikTok. International Journal of Electronic Commerce Studies, 15(2), 63-102.
Prentice, C., Chen, J., & Stantic, B. (2020). Timed Intervention in COVID-19 and Panic Buying. Journal of Retailing and Consumer Services, 57, 102203.
Shareef, M. A., Mukerji, B., Dwivedi, Y. K., Rana, N. P., & Islam, R. (2019). Social Media Marketing: Comparative Effect of Advertisement Sources. Journal of Retailing and Consumer Services, 46, 58-69.
Sharma, P., Sivakumaran, B., & Marshall, R. (2010). Impulse Buying and variety Seeking: A Trait-Correlates Perspective. Journal of Business research, 63(3), 276-283.
Singh, P., Sharma, B. K., Arora, L., & Bhatt, V. (2023). Measuring Social Media Impact on Impulse Buying Behavior. Cogent Business & Management, 10(3), 2262371.
Spiteri Cornish, L. (2020). Why did I buy this? Consumers' Post‐Impulse‐Consumption Experience and its Impact on the Propensity for Future Impulse Buying Behaviour. Journal of Consumer Behaviour, 19(1), 36-46.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Taan, H., Radji, D. L., Rasjid, H., & Mosi, I. M. (2021). Social Media Marketing untuk Meningkatkan Brand Image. SEIKO: Journal of Management & Business, 4(1), 315-330.
Utama, A., Hariningsih, E., Mustikasari, A., Wardana, W., & Wibowo, A. (2025). Shopping under the Influence: How Price Discounts and Hedonic Motivation Drive Impulse Buying Among Young Consumers in Indonesia. Cogent Business & Management, 12(1), 2539456.
Wegmann, E., Mueller, S. M., Kessling, A., Joshi, M., Ihle, E., Wolf, O. T., & Mueller, A. (2023). Online Compulsive Buying-Shopping Disorder and Social Networks-Use Disorder: more Similarities than Differences?. Comprehensive Psychiatry, 124, 152392.
Xiang, H., Chau, K. Y., Iqbal, W., Irfan, M., & Dagar, V. (2022). RETRACTED: Determinants of Social Commerce Usage and Online Impulse Purchase: Implications for Business and Digital Revolution. Frontiers in Psychology, 13, 837042.
Yang, F., Tang, J., Men, J., & Zheng, X. (2021). Consumer Perceived Value and Impulse Buying Behavior on Mobile Commerce: The Moderating Effect of Social Influence. Journal of Retailing and Consumer Services, 63, 102683.
Yang, P., Sheng, H., Yang, C., & Feng, Y. (2024). How Social Media Promotes Impulsive Buying: Examining The Role of Customer Inspiration. Industrial Management & Data Systems, 124(2), 698-723.
Zeqiri, J., Koku, P. S., Dobre, C., Milovan, A. M., Hasani, V. V., & Paientko, T. (2025). The Impact of Social Media Marketing on Brand Awareness, Brand Engagement and Purchase Intention in Emerging Economies. Marketing Intelligence and Planning, 43(1), 28–49. https://doi.org/10.1108/MIP-06-2023-0248






